Oregon 211

Or 211

Board Minutes

March 06

Present: Wendy VanElverdinghe (Community Action Directors of Oregon), Jim Cooper (White Bird Data Base Coordinator), Len Hockley, Lou Enge, Jimi Smith (Community Action, Hillsboro), Jonathan Brock (state police), Stephen Guntli (Or Child Care R&R), Roy Spurgeon (Family Connections of Douglass County), Vena Williams (Lane Family Connections, Guest).

No past minutes available

Elections: Roy elected Vice Chair, Len made the motion, Jimi seconded. Wendy motioned to elect Stephen Guntli to the board, Roy seconded, unanimous.

Legal Status: Still waiting, Shawn Michael (TACS) submitted two months ago.

Call Center Updates:

Lane 211 - Getting data base connected to XML standard. Stream lining data to Tapestry. Pushing Tapestry to see if they are really XML compatible.

211 Info - Hiring another staff for resource department. Call volume increasing with no advertising. Staff can't quite keep up with call volume. Closing in on Verizon contract. Agreed on a price, working on language and minor issues.

Douglas County-Software up by April, have grants submitted to pay for personnel. Clustering all I&R (including Warmline, 211, R&R Parent referrals, and Medicaid transportation) under the same staff person at Douglas Co. Family Connections. Using Service Point. Partnering with Jackson County on joint grant proposals.

Format for Call Center Applications - Jimi suggested numerous edits and noted suggested edits to share with Jeri. We'll ask Jeri to resend draft out to Board prior to next meeting. We'll look at it again during the next meeting. Jimi suggested making generic dates for application deadlines (3 mos, 6 mos, etc.). On page three she suggested reducing redundant language ("obtained from...submitted to...). On page four why define "human services" rather that I&R and 211 service? The OR 211 standards should be listed under the OR211 wide standards. Everyone liked the "What must be in place..." section. It was noted that this was pirated from Washington State. Are we going to make the questions about I&R data optional? On page 11 should we add veterans, disabled, employment, DHS...? There is a place to add others. Let's add a page which applicants could copy to explain their relationships. Says to mail to CADO - update that address.

Proposal to Request Funding from OR Legislature - Washington State got $1 million from their legislature for capital expenses last year, and has approved $2.5 million for operating expenses this year. The Oregon budget is looking better. We might keep the corporate kicker. There is one time lottery money. This might be a good time to ask for $ if we can make a good argument. Argue that, in a long run, it saves money to put money into 211. We have natural allies such as Douglas County, where 911 lines were jammed up during floods.

It was proposed that we:

• move forward on asking the legislature for funding
• ask Ellen Lowe to act as our point person in Salem
• we form a legislative sub-committee (Roy, Lou, Stephen, Windy, ask Jeri)

Suggested that we invite Kathleen McHarg to join the legislative committee.

The 911 Association also has a lobbyist. We should ask that person if they will embrace our 211 talking points. People running for Governor should receive our 211 talking points this summer. Ellen Lowe will know the time line which we need to follow.

We need to further define our relationship to the Office of Emergency Management. Let's put that on the agenda for the next meeting and review language which is in the existing bill (bill that defined the 211 structure in OR.). This review will help us kick off a discussion. We should discuss clarifying relationships between 911, 211 and office of Emergency Management. Do we need a memo of agreement with OEM?

On May 24th our Legislative subcommittee should meet at 9a.m.

Schedule presentation from UCN Telecommunication to OR211. Jimi to ask Jeri to schedule them for Board meeting.

Next Board Meeting: May 24th, 10a.m.-12noon, preceded by a 9a.m. Legislative Committee meeting.

Both meetings will be at OR Dept of State Policed in Salem,